To address the challenges facing Customer Relationship Management, it is vital that every organization designs its own goals and identifies the related strategy under expert guidance.
Extens Consulting is a consulting firm specialized in customer experience, principally in the analysis, consulting and transformation of customer journeys. Jointly, identify how to develop a positive approach towards the customer and employee experience.
Retail & Consumer Goods
Hospitality & Tourism
Government & Public services
For customers, it’s no longer just about buying a product or service. It’s about delivering memorable experiences from their favorite brands. In
Developing an omnichannel strategy in the field of Customer Experience is quickly becoming the new norm. Companies are faced with the considerable
Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer journeys. Désirée Pels, Senior
The Stratégie Clients show is the unmissable event for customer relationship professionals and call centers. Latest innovations, presence of major players in
Three years ago, Royal Air Maroc, the Moroccan national airline company, chose Extens Consulting in order to extensively improve their customer relations.
The GDPR (General Data Protection Regulation) will soon come into effect… But what is it really about? Are you prepared? It’s the
2018 is approaching fast, and with it the day when Europe’s new General Data Protection Regulation, more commonly known as GDPR, becomes
The General Data Protection Regulation (GDPR) will take effect in May 2018. Extens Consulting invites you to discover its new white paper
The Acticall-Sitel group, alongside Extens Consulting, launches the Experience Lab, a one-day collaborative innovation workshop around customer experience. This moment of sharing