September 2018

esprit de service

Service Spirit: how to disseminate it in the company?

Leave a Comment / Care Culture

In the era of digitalization, organizations have no choice but to transform, to evolve their customer experience, and particularly their Service Spirit. Collaborators have to be accompanied to adapting new postures. Xavier Quérat-Hément, president of the Association ‘Esprit de Service’ France, delivers his expert opinion.   The customer experience, creating value   Business transformation is […]

Service Spirit: how to disseminate it in the company? Read More »

payment-checkout-customer-experience

How can retailers in today’s “connected customer” world innovate the checkout experience?

Leave a Comment / Customer Experience

For customers, it’s no longer just about buying a product or service. It’s about delivering memorable experiences from their favorite brands. In today’s connected economy, customers are placing more value on their experiences than the products or services they’re consuming. They want experiences that make their lives easier and precisely reflect their preferences, needs and

How can retailers in today’s “connected customer” world innovate the checkout experience? Read More »