At Extens Consulting, we are committed to providing the best for our customers. That’s why we have developed special ties with customer relation and service-minded associations. These allow to feed us on the latest trends in the sector and to benefit from valuable know-how. Permitting us to value our expertise in the customer experience field and to share our best practices.
Esprit de Service France is a French association that promotes the spirit of service. In their own words: “the spirit of service constitutes a model for managing the service relationship in all its dimensions – with the customers, between managers and employees, between services – based on the symmetry of attentions, listening to stakeholders and co-construction.”
Emmanuel Richard, director of Extens Consulting, is a founding member of the ESF and member of the board.
The French Association of Customer Relationship (AFRC) is the most recognized French association in the customer relationship field. It brings together customer relationship professionals to exchange about their expertise.
We are member of this association.
Please find below French articles written by Emmanuel Richard, director of Extens Consulting, published in the AFRC Magazine.