Extens Consulting is a consulting firm providing guidance to enterprises striving to enhance their performance, create innovation and ease.
We are specialized in customer experience, principally in the analysis, consulting and transformation of customer journeys.
Our consultants have up to 20 years of experience in the customer relationship field. Every year, we accompany numerous enterprises (La Redoute, Karcher, La Poste, Orange, EDF…) to differentiate themselves from their competition by creating enhanced customer experiences, a key to success on highly competitive markets. Thanks to our network across 20 countries and a team of over 40 consultants, all experts in customer experience and customer journeys, we can respond worldwide and solve any local problem in customer relationship.
Created in 2013 by Emmanuel Richard, Extens means “without limits”, “without borders”. We continuously develop new approaches in partnership with experts in Sociology, in Services process improvement (Lean Six Sigma) and in co-creation with the customer.
Human first. We are striving for a unique customer experience while operating hand in hand with our customers. We ensure that each mission is beneficial for all stakeholders: collaborators and customers.
because we are results oriented. Our customers can perceive our value through specific performance indicators (KPIs) set in conjunction with them. Our packages are (most of the time) the combination of a fixed and a variable share, depending on the attained results.
because we are committed to providing a personalized experience to each of our customers. Alongside you, we constantly conceive new approaches, we help you to think “out of the box”, to innovate and rethink the classical patterns.