Defining your ambition and strategy in customer relationship is crucial in the life of an organization. At Extens Consulting, we are convinced that this is essential for developing action plans, enabling us to design relevant service promises and develop efficient internal service agreements. This often requires taking a step back that only a consulting firm, expert in the field, can bring.
In this context, we always recommend our customers to start with a Benchmark. The goal is to be able to position your market strategy accordingly and define your ambitions in customer relationship.