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Home Articles posted by administrateur

The obvious is in front of me. How did I miss it ?

By administrateur | Care Culture, Employee Experience | 0 comment | 10 June, 2020 | 0

By Marty KATZ, MINDFUL CLARITY  / Partner of Extens Consulting Alliance  “Lester is the CEO of a business operations consultancy. His business was successful but he felt that he had to make all the decisions himself. His team members and suppliers responded to his direction and requests but often did so in a lackluster way,Read more

hyper nudge

Hyper-Nudge to reboot consumption

By administrateur | Customer Centered Service Culture, Customer Experience, Innovation, Tools | 0 comment | 6 May, 2020 | 4

The Covid-19 pandemic has pushed us to reflect on the new world and to find solutions to the challenges presented to consumption. To that end, Extens Consulting has conducted extensive research and has developed a unique ‘hyper-nudge’ based strategy led by Benjamin Peykani, anthropology expert and strategy consultant. ► Interview with anthropologist Benjamin Peykani  ExtensRead more

payment-checkout-customer-experience

How can retailers in today’s “connected customer” world innovate the checkout experience?

By administrateur | Customer journey, Ease, Expertise | 0 comment | 13 September, 2018 | 0

For customers, it’s no longer just about buying a product or service. It’s about delivering memorable experiences from their favorite brands. In today’s connected economy, customers are placing more value on their experiences than the products or services they’re consuming. They want experiences that make their lives easier and precisely reflect their preferences, needs andRead more

Désirée-Pels-Extens-Consulting-Mystery Shopping

How to use Mystery Shopping to enhance the customer and employee journey?

By administrateur | Customer journey, Expertise | 0 comment | 13 February, 2018 | 6

Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer journeys. Désirée Pels, Senior Consultant and expert in retail, tells us more about it. Why introducing Mystery Shopping as a new offer? Mystery Shopping will be an additional asset in our portfolio of expertise. With our knowhow inRead more

Recent Posts

  • The obvious is in front of me. How did I miss it ?
  • Hyper-Nudge to reboot consumption
  • Give your customer experiences a meaning!
  • Customer Journey in Virtual Reality & Measurement of the Customer Culture in Real Time
  • The best Customer Experience ideas of 2018
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  • Our company
    • Our company
    • Our values
    • Customer testimonials
    • Our partner associations
    • Our White Papers
  • Our expertise
    • Define Customer Relationship Strategy
    • Design of Customer and Employee Journey
    • Innovation of Experiences
    • Transformation of Organizations
  • Our innovations
  • MyExtens
  • Blog
  • Contact us
    • Contact us
    • Join us
  • Français
  • Deutsch
  • Italiano
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