By Marty KATZ, MINDFUL CLARITY / Partner of Extens Consulting Alliance “Lester is the CEO of a business operations consultancy. His business was successful but he felt that he had to make all the decisions himself. His team members and suppliers responded to his direction and requests but often did so in a lackluster way,Read more
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Customer Centered Service Culture, Customer Experience, Innovation, Tools | 0 comment | 6 May, 2020 | 4
The Covid-19 pandemic has pushed us to reflect on the new world and to find solutions to the challenges presented to consumption. To that end, Extens Consulting has conducted extensive research and has developed a unique ‘hyper-nudge’ based strategy led by Benjamin Peykani, anthropology expert and strategy consultant. ► Interview with anthropologist Benjamin Peykani ExtensRead more
For customers, it’s no longer just about buying a product or service. It’s about delivering memorable experiences from their favorite brands. In today’s connected economy, customers are placing more value on their experiences than the products or services they’re consuming. They want experiences that make their lives easier and precisely reflect their preferences, needs andRead more
Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer journeys. Désirée Pels, Senior Consultant and expert in retail, tells us more about it. Why introducing Mystery Shopping as a new offer? Mystery Shopping will be an additional asset in our portfolio of expertise. With our knowhow inRead more
