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Home Archive by category "Customer Centered Service Culture"
hyper nudge

Hyper-Nudge to reboot consumption

By administrateur | Customer Centered Service Culture, Customer Experience, Innovation, Tools | 0 comment | 6 May, 2020 | 4

The Covid-19 pandemic has pushed us to reflect on the new world and to find solutions to the challenges presented to consumption. To that end, Extens Consulting has conducted extensive research and has developed a unique ‘hyper-nudge’ based strategy led by Benjamin Peykani, anthropology expert and strategy consultant. ► Interview with anthropologist Benjamin Peykani  ExtensRead more

esprit de service

Service Spirit: how to disseminate it in the company?

By Astrid Seulliet | Customer Centered Service Culture, Customer journey | 0 comment | 25 September, 2018 | 0

In the era of digitalization, organizations have no choice but to transform, to evolve their customer experience, and particularly their Service Spirit. Collaborators have to be accompanied to adapting new postures. Xavier Quérat-Hément, president of the Association ‘Esprit de Service’ France, delivers his expert opinion. The customer experience, creating value Business transformation is accelerating dueRead more

Avion-RAM

How did Royal Air Maroc standardize its customer relations?

By Astrid Seulliet | Business Case, Customer Centered Service Culture, Customer journey, Ease | 0 comment | 12 June, 2018 | 0

Three years ago, Royal Air Maroc, the Moroccan national airline company, chose Extens Consulting in order to extensively improve their customer relations. In order to respond to the issues of a sector in constant development, its service culture was standardized. Let’s go back to this mission, which was described during the 2017 European Customer DayRead more

Emmanuel Richard Extens Consulting

Emmanuel Richard’s interview on Customer Centered Service

By Astrid Seulliet | Customer Centered Service Culture, Customer journey | 0 comment | 22 February, 2018 | 4

Developing an omnichannel strategy in the field of Customer Experience is quickly becoming the new norm. Companies are faced with the considerable challenge of having to deliver seamless service, regardless of how or when they are contacted. Emmanuel Richard, Director and founder of Extens Consulting, introduces us to the key concepts that define the SpiritRead more

Recent Posts

  • The obvious is in front of me. How did I miss it ?
  • Hyper-Nudge to reboot consumption
  • Give your customer experiences a meaning!
  • Customer Journey in Virtual Reality & Measurement of the Customer Culture in Real Time
  • The best Customer Experience ideas of 2018
  • Legal Notices
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  • Our company
    • Our company
    • Our values
    • Customer testimonials
    • Our partner associations
    • Our White Papers
  • Our expertise
    • Define Customer Relationship Strategy
    • Design of Customer and Employee Journey
    • Innovation of Experiences
    • Transformation of Organizations
  • Our innovations
  • MyExtens
  • Blog
  • Contact us
    • Contact us
    • Join us
  • Français
  • Deutsch
  • Italiano
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