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Home Archive by category "Ease"
payment-checkout-customer-experience

How can retailers in today’s “connected customer” world innovate the checkout experience?

By administrateur | Customer journey, Ease, Expertise | 0 comment | 13 September, 2018 | 0

For customers, it’s no longer just about buying a product or service. It’s about delivering memorable experiences from their favorite brands. In today’s connected economy, customers are placing more value on their experiences than the products or services they’re consuming. They want experiences that make their lives easier and precisely reflect their preferences, needs andRead more

Avion-RAM

How did Royal Air Maroc standardize its customer relations?

By Astrid Seulliet | Business Case, Customer Centered Service Culture, Customer journey, Ease | 0 comment | 12 June, 2018 | 0

Three years ago, Royal Air Maroc, the Moroccan national airline company, chose Extens Consulting in order to extensively improve their customer relations. In order to respond to the issues of a sector in constant development, its service culture was standardized. Let’s go back to this mission, which was described during the 2017 European Customer DayRead more

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  • Our company
    • Our company
    • Our values
    • Customer testimonials
    • Our partner associations
  • Our expertise
    • Define Customer Relationship Strategy
    • Design of Customer and Employee Journey
    • Innovation of Experiences
    • Transformation of Organizations
  • Our innovations
  • MyExtens
  • Blog
  • Contact us
    • Contact us
    • Join us
  • Français
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