Expertise

parcours-client-réalité-virtuelle

Customer Journey in Virtual Reality & Measurement of the Customer Culture in Real Time

The Customer Experience consulting firm, Extens Consulting, has two new tools to support its clients. The goal is to delve deeper in giving clients a better visibility on the investments being made to improve their customer experience. Until now, no virtual reality (VR) customer experience simulation tool or customer culture measurement tool for real time …

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How can retailers in today’s “connected customer” world innovate the checkout experience?

For customers, it's no longer just about buying a product or service. It's about delivering memorable experiences from their favorite brands. In today's connected economy, customers are placing more value on their experiences than the products or services they're consuming. They want experiences that make their lives easier and precisely reflect their preferences, needs and …

How can retailers in today’s “connected customer” world innovate the checkout experience? Read More »

GDPR

New White Paper! “GDPR: a unique opportunity to reinvent your customer relationships”

The General Data Protection Regulation (GDPR) will take effect in May 2018. Extens Consulting invites you to discover its new white paper on GDPR. Discover what GDPR is about and its impact on customer experience. Discover the new Extens Consulting White Paper “GDPR: a unique opportunity to reinvent your customer relationships”. This white paper is …

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Désirée-Pels-Extens-Consulting-Mystery Shopping

How to use Mystery Shopping to enhance the customer and employee journey?

Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer journeys. Désirée Pels, Senior Consultant and expert in retail, tells us more about it. Why introducing Mystery Shopping as a new offer? Mystery Shopping will be an additional asset in our portfolio of expertise. With our knowhow in …

How to use Mystery Shopping to enhance the customer and employee journey? Read More »

Parcours Client

Customer experience : how to improve customer journeys?

Today, products and prices are no longer enough to make a difference on the market. Customer experience is key for brands to secure their position and appeal to new customers. And the quality of this experience depends on the customer journey, begging the questions: How do you design the best customer journey possible? And based …

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