myExtens is a subscription assistance offer. It allows interaction with an expert consultant in the field of customer relations. Not only is it collaborative, but it gives access to a wide range of content and best practices dedicated to the business of customer relations.
myExtens is offered in three formulas.
As an expert consultancy on these topics, we provide you with quality content that allows you to feed daily based on your projects.
Take inspiration from the missions we have already carried out to discover the best market practices in sectors of activity that correspond to you and that will only enrich your projects.
Benefit from the advice of our experts combining know-how in Customer Experience and operational performance. Make an appointment with your dedicated advisor to find together answers to your questions.
Test your knowledge through the online test module and take advantage of our approved methods to meet your challenges.
We have expert guides on the topics of Experience and Customer Relationship at your disposal. We capture knowledge and discover our business convictions to feed daily in your actions.
We conduct studies throughout the year to help you identify and decipher market trends and trends to extract insights.
You want a study on a problem or a specific sector of activity? With MyExtens, we carry out tailor-made studies to assist you in your challenges.
In order to enable you to design and manage a successful customer and collaborator experience, we put method sheets used by our expert consultants. Example of cards:
With our experience, we have built tools and methods of rendering what we offer to structure your projects and facilitate project management and collaborative work. Example of cards:
· Facility Evaluation Sheet
Take inspiration from the missions we have already carried out to discover the best practices of the market on sectors of activities which correspond to you and which will only enrich your projects.
Examples of success stories:
· Diagnosis of CRM tools (CRM, CIM, KM)
· Audit of the Customer Relationship (internal and outsourcer)
· Optimize operational and commercial performance
· Optimization of customer complaint processing
· Ensure continuity of experience on omni-channel routes
· Diagnosis and improvement of customer journeys
· Customer Voice Analysis
· Measure the customer experience
· Operational Decline of Customer Experience
Online tests to compare knowledge with our specially developed topics for different positions in the field of Customer Relationship.
· Evaluate the Facility in your customer journey
· Do you comply with the General Rules for the Protection of Personal Data?
· Do you know the fundamentals of the customer experience?
Your personal space allows you to ask all your questions about Customer Services, Customer Relationship, Customer Experience … Follow the progress of their treatment in real time. You then have the opportunity to react on the quality of the answers provided via a continuous satisfaction survey.
Find in one place all the news. You can also customize the content you want to track:
· Chronicles and articles
· The vigils and published studies
· The lounges
Deepen the expertise of your employees using methodological kits. We build these kits so that they can be used independently. You will find the following points:
– The project methodology (actions carried out and deliverables being produced, …)
– Our recommendations to lead the project: the point of attention to be monitored and good practices to deploy
– The planning and sequencing of construction sites including an assessment of the load
– The keys to good project management
Examples of a methodological kit:
· Drive a competitive flash benchmark
Access a consultant by live-chat, phone or skype. Only on making appointments
Access to an expert consultant of your business problems and your sector of activity. Exchange possible by live-chat, phone or skype. Only on making appointments.
Contact us now
Direct number : +33 (0)6 27 30 62 99
Email : firstname.lastname@example.org