Re-enchant the experience on a moment of truth with the Ignite Methodology


A fluid and easy customer journey is a determining factor that influences the loyalty of consumers. The journeys of the employees who serve them are also essential and have a direct impact on customer ease. To enhance customer and employee journeys, we focus and manage moments of truth. For this we rely on the Ignite Methodology. Through this approach and the organization of workshops, we make your customers and employees experiences tangible, and put in place monitoring indicators.

Select a moment of truth to deepen

Walk in your customers shoes

Deal with pain points and exploit opportunities

Translate in quick wins and mid term actions

Workshop Methods

Examples of Deliverables

Current blueprint
Target experience

Duration and indicative price

1 month
Starting from € 12 000 excl. tax