Re-enchant the experience on a moment of truth with the Ignite Methodology
A fluid and easy customer journey is a determining factor that influences the loyalty of consumers. The journeys of the employees who serve them are also essential and have a direct impact on customer ease. To enhance customer and employee journeys, we focus and manage moments of truth. For this we rely on the Ignite Methodology. Through this approach and the organization of workshops, we make your customers and employees experiences tangible, and put in place monitoring indicators.