Design of customer
journeys
Our expertise | CUSTOMER JOURNEY MAP
We design your customer journey map
Our consultants accompany you to optimize your end-to-end customer journey map. We intervene in omni-channel customer journeys mixing both the physical and the digital. We identify customers and collaborators expectations and uses so as to solve the pain points and re-enchant the moments of truth.
We support you
Re-enchant the experience on a moment of truth
Evaluate your customer experience (mystery shopping)
Develop omnichannel routes
Develop internal service agreements
Improve your customer and collaborator experience
Increase your customer satisfaction rate
We have accompanied them
Emmanuel Richard
directeur general
« It is not enough to define a new ambition for the customer relationship or to imagine new customer journeys, organizational processes… We must also be able to translate this internally with employees and externally with service providers and customers. For this to happen, we help you measure the impact of change and we assist you in transforming the customer experience. »