Innovation of

Our expertise

Innovation Experiences

We help companies develop innovative approaches and provide their customers with extraordinary experiences. Our consultants, expert in Design Thinking, propose you “to do things differently and better” in a principle of co-creation.


We support you

Discover market trends and best practices

Imagine your experiences of tomorrow


Anchor customer culture in your organization

Bannière faire évoluer experience client Extens Consulting

Rethink your device of conquer and loyalty


Develop the attachment and recommendation of your customers


Make your teams aware of innovation


Tell us about your projects


“Our specifications were so complex, however Extens’ approach and the senior consultants’ team met all our prerequisites and expectations. Extens identified our needs very quickly `{`…`}` and offered a really innovative customer relationship framework `{`…`}`. We wish that everyone could go through changes accompanied by such a systemic approach.”

Marketing director

We needed an expert in Customer Relationship and Customer Journey to provide out-of-the-box thinking and to support us through the change. Agile, responsive and proactive… the Extens Consulting team met this challenge.

Relationship manager

Jean-Marc Pénélaud

We have accompanied them


Emmanuel Richard



« In increasingly competitive markets, where products are commonplace, and are no longer sufficient to make a difference, it is important to focus on service and customer relationships. At Extens Consulting, we help you conceive and imagine new customer experiences in a concrete way. Together, we co-build the future of what you will offer your customers. »