Customer Experience
Discover Predictive NPS Potential
The Net Promoter Score rapidly became a reference for businesses aiming to improve their customer experience through a
12 June 2024
Customer Relationship Blog
Découvrez l’ensemble de nos articles sur les sujets de la relation client, l’expérience client, l’engagement collaborateur et bien d’autres !
Customer Experience
5 Ways to Get Customer Loyalty and Grow Your Sales
It’s no secret that happy customers are good for business. Companies that deliver great customer experiences see higher
14 October 2022
Customer Experience
Give your customer experiences a meaning!
Stand out from the competition and keep customers in the long run are ongoing challenges for brands. The
2 May 2019
Employee Experience
Camaraderie Spark: The Productivity Tool for the Hybrid Workplace
In the increasingly popular hybrid workplace models, both business leaders and team members report that they miss the
7 December 2023
Employee Experience
Video – Camaraderie: a tool for productivity
The pandemic has negatively impacted team dynamics. The solution? Camaraderie. Business communities worldwide have seen profound isolation and
23 June 2021
Customer Experience
How to use Mystery Shopping to enhance the customer and employee journey?
Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer
13 February 2018
Care Culture
Why Mindfulness Clarity brings you the tools for Improved Decision-Making
By Marty KATZ, MINDFUL CLARITY / Partner of Extens Consulting Alliance “Lester is the CEO of a business
10 June 2020
Care Culture
Hyper-Nudge to reboot consumption
The Covid-19 pandemic has pushed us to reflect on the new world and to find solutions to the
6 May 2020
Care Culture
Service Spirit: how to disseminate it in the company?
In the era of digitalization, organizations have no choice but to transform, to evolve their customer experience, and
25 September 2018
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