Stand out from the competition and keep customers in the long run are ongoing challenges for brands. The new practice in this era is to offer consumers to practice "experiences". But is it really the
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The Customer Experience consulting firm, Extens Consulting, has two new tools to support its clients. The goal is to delve deeper in giving clients a better visibility on the investments being made to
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What are the best customer experience ideas of 2018? Through this hand-out of inspiration, discover some good practices from all sectors to re-enchant the customer experience. Download it for free! Read more

In the era of digitalization, organizations have no choice but to transform, to evolve their customer experience, and particularly their Service Spirit. Collaborators have to be accompanied to adaptin
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For customers, it's no longer just about buying a product or service. It's about delivering memorable experiences from their favorite brands. In today's connected economy, customers are placing more v
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Since the GDPR has come into effect in May, personal data has been front and centre of every conversation. Consulting firm Extens has developed its vision around relational data, which delves deep int
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Three years ago, Royal Air Maroc, the Moroccan national airline company, chose Extens Consulting in order to extensively improve their customer relations. In order to respond to the issues of a sector
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The General Data Protection Regulation (GDPR) will take effect in May 2018. Extens Consulting invites you to discover its new white paper on GDPR. Discover what GDPR is about and its impact on custome
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The Stratégie Clients show is the unmissable event for customer relationship professionals and call centers. Latest innovations, presence of major players in the sector and exchanges on trends... An e
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