Extens is a consulting firm providing guidance to enterprises striving to enhance their performance, create innovation and ease. Our expertise is intended for any structure that wishes to develop service experiences for greater performance, innovation and ease.
We are specialized in customer experience, principally in the analysis, consulting and transformation of customer journeys.
Created in 2013 by Emmanuel Richard, Extens means “without limits”, “without borders”. Our structure aims to be innovative by constantly expanding the field of possibilities within the services offered.
Our company
Our consultants have up to 20 years of experience in the customer relationship field. Every year, we accompany numerous enterprises (La Redoute, Karcher, La Poste, Orange, EDF…) to differentiate themselves from their competition by creating enhanced customer experiences, a key to success on highly competitive markets.
Thanks to our network across 20 countries, all experts in customer experience and customer journeys, we can respond worldwide and solve any local problem in customer relationship.
Contact us now to tell us about your project or visit our My Extens page, a premium solution that includes everything you need to propel the quality of your customer experience.