Consulting firm in Customer Relationship
& Customer Experience

20 years

of expertise in customer relationship

70 customers

all sectors, B2B & B2C

141 missions

carried out since 2014

21 countries

all around the world

Extens Consulting is a consulting firm providing guidance to enterprises striving to enhance their performance, create innovation and ease. Our expertise is intended for any structure that wishes to develop service experiences for greater performance, innovation and ease.

We are specialized in customer experience, principally in the analysis, consulting and transformation of customer journeys.

Created in 2013 by Emmanuel Richard, Extens Consulting means “without limits”, “without borders”. Our structure aims to be innovative by constantly expanding the field of possibilities within the services offered.

Our company

We are specialized in customer experience, principally in analytics, consulting, and customer journey transformation. Thanks to our skilled customer experience analysts, you benefit from high-quality expertise for the success of your business. Contact us now to let us know about your project or visit our My Extens page, a premium solution that includes everything you need to enhance the quality of your customer experience.

Our consultants have up to 20 years of experience in the customer relationship field. Every year, we accompany numerous enterprises (La Redoute, Karcher, La Poste, Orange, EDF…) to differentiate themselves from their competition by creating enhanced customer experiences, a key to success on highly competitive markets.

Thanks to our network across 20 countries, all experts in customer experience and customer journeys, we can respond worldwide and solve any local problem in customer relationship.

Contact us now to tell us about your project or visit our My Extens page, a premium solution that includes everything you need to propel the quality of your customer experience.

Our offers

Dirigeants Extens Consulting Cabinet conseil relation client

Our team

“Thanks to the diversity of talents that make up our team, we help our clients achieve their ambitions in France and internationally, by deploying result-oriented methods. We share trends and best practices enriched by the plurality of sectors in which we operate.”

Emmanuel RICHARD, CEO

Brahim DJAKOUR, Consulting Operations Director

Performance

Result oriented consulting

Ease

Ease between customers and collaborators

Innovation​​

Disrupt your experiences

Our values

Authenticity

We are what we say we are. Indeed, we are frank and simple in our exchanges.

Complementarity

Our varied profiles and expertise are our greatest strength. We work together and show solidarity.

Ambition

Every day, we learn a little more and grow from each other. We share our discoveries. The development of each one is our greatest reward.

Benevolence

We are non-judgmental. For this reason, we are objective and able to take a step back. Optimism is the rhythm of our daily life.

Trust

We are attentive to others. Thus, we advocate respect for each person on a daily basis and work to make each person responsible.