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Extens Consulting - Customer Relationship and Customer Experience company

Creating memorable experiences for
your clients and
your employees.

Our consultants can help you.

COVID-19 MESSAGE
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Why invest in customer experience?

Companies face increasingly demanding consumers in terms of service. Customers can be lost at any time and prospects are difficult to conquer.

Extens Consulting supports the human and digital transformation of organizations to unite all stakeholders around the customer and meet the challenge of service.

Learn more about us

Coming Soon ! >

The obvious is in front of me. How did I miss it ?

10 June 2020 No Comments

By Marty KATZ, MINDFUL CLARITY  / Partner of Extens Consulting

Lire la suite »
hyper nudge

Hyper-Nudge to reboot consumption

6 May 2020 No Comments

The Covid-19 pandemic has pushed us to reflect on the

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experience-client

Give your customer experiences a meaning!

2 May 2019 No Comments

Stand out from the competition and keep customers in the

Lire la suite »

Our areas of expertise in Customer Relationship

Definition of Customer Relationship Strategies

We help companies position themselves in the market and challenge their organization to strengthen their position and differentiation in a competitive environment.

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INNOVATION OF EXPeRIENCEs

We help companies develop innovative approaches and in so doing provide their customers with extraordinary experiences.

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Design of customer and employee journey

Our expertise allows us to optimize the end-to-end customer journey. We intervene in omni-channel customer journeys to re-enchant the experience.

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Transformation of organizations​

We help conpanies to re-examine the market and the expectations of their customers. We identify and give theme the keys to succeed these changes and implement them smoothly.

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We address all industry
sectors

Financial Services and Insurances

E-commerce
Retail and Consumer Goods

Industries

Telecom

Hospitality
and Tourism Leisure

Logistic

Energy

We address all industry
sectors

Financial Services
and Insurances

Industry

E-commerce
Retail and Consumer Goods

Energy

Hospitality
and Tourism Leisure

Telecom

Logistic

20

years of expertise in Customer Relationship

70

customers across all industry sectors, B2B and B2C

141

missions completed since 2014

21

countries covered globally

Our actual mission :

“Acticall and Extens Consulting’s actions allowed APT (average processing time) to be reduced by 9%, which was our target. ​This is all the more a success as this first result improves Customer Satisfaction once ownership by advisors has been achieved. During 8 weeks, Extens has showed a complete transparency. Its team helped us bring sense, fluidize the Customer Journey and the Customer Experience we propose.”
EDFContract Manager
EDF
“We follow Extens’ evolution and read the White Paper of Extens: “Forget effort, choose ease”. I found this insight very helpful and trendy. Easiness is an innovative topic and a new concept. This notion “ease” applies to customers, as well as to employees. It’s a magic formula! The qualification and identification process of our needs were carried out by Emmanuel Richard and his teams. It opened our eyes.”
SVZAssociate attorney SVZ Legal Office
SVZ
“Our specifications were so complex, however Extens’ approach and the senior consultants’ team met all our prerequisites and expectations. Extens identified our needs very quickly […] and offered a really innovative customer relationship framework […]. We wish that everyone could go through changes accompanied by such a systemic approach.”
Royal Air MarocMarketing Director
Royal Air Maroc
“Our Ambition is to reach Service Excellence. In order to do so, Extens Consulting supported us on the operational choices we needed to make. Since the start of our partnership, we have observed a real awareness of the way to achieve Excellence, especially on the front office. On the other hand, a real impulse and an abundance of ideas and projects that bring value to our customers.”
Veolia EauCustomer Relationship Director
Veolia Eau
“We needed an expert in Customer Relationship and Customer Journey to provide out-of-the-box thinking and to support us through the change.​ Agile, responsive and proactive… the Extens Consulting team met this challenge.”
La RedouteJ-M Pénélaud, Customer Relationship Chief Officer
La Redoute
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In B2B and B2C

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  • +33 (0)1 43 87 64 14​
  • contact@extens-consulting.com
  • 1 rue de Stockholm
    75008 Paris / FRANCE
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Our expertise

  • Define Customer Relationship Strategy
  • Design of Customer and Employee Journey
  • Innovation of Experiences
  • Transformation of organizations

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Customer Experience dictionary

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Copyright 2020 | Extens team | All Rights Reserved
  • Our company
    • Our company
    • Our values
    • Customer testimonials
    • Our partner associations
  • Our expertise
    • Define Customer Relationship Strategy
    • Design of Customer and Employee Journey
    • Innovation of Experiences
    • Transformation of Organizations
  • Our innovations
  • MyExtens
  • Blog
  • Contact us
    • Contact us
    • Join us
  • Français
  • Deutsch
  • Italiano
Extens-Consulting
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