The CX Consulting Agency that reveals talents

IS YOUR COMPANY PREPARED TO LEVERAGE THE POWER OF C.A.R.E.?

This new book introduces an easy to understand and apply model for companies to rise above market challenges to stay relevant to customer needs in a world filled of uncertainties.

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MasterClass

Out Perform the competition with C.A.R.E.™

Manage with trust

Lead with audacity

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Who are we?

We are specialized in customer experience, principally in analytics, consulting, and customer journey transformation. Thanks to our skilled customer experience analysts, you benefit from high-quality expertise for the success of your business.

Our consultants have up to 20 years of experience in the customer relationship field. Every year, we accompany numerous enterprises (La Redoute, Karcher, La Poste, Orange, EDF…) to differentiate themselves from their competition by creating enhanced customer experiences, a key to success on highly competitive markets.

Why invest in Customer Experience?

In a consumer society where price and product tend to be aligned and standardized, the third differentiating factor becomes the essential issue for companies: the Customer Journey.

Companies face increasingly demanding consumers in terms of service. Customers can be lost at any time and prospects are difficult to conquer. Extens Consulting supports the human and digital transformation of organizations to unite all stakeholders around the customer and meet the challenge of service.

Who are we?

Experts in Customer Experience and Relationship

We are specialized in customer experience, principally in analytics, consulting, and customer journey transformation. Thanks to our skilled customer experience analysts, you benefit from high-quality expertise for the success of your business.

25 years of experience

Our consultants have up to 25 years of experience in the customer relationship field. Every year, we accompany numerous enterprises (La Redoute, Karcher, La Poste, Orange, EDF…) to differentiate themselves from their competition by creating enhanced customer experiences, a key to success on highly competitive markets.

In figures...

We bring the brands’ customer ambitions to life, collaborating closely with the company’s employees and management.

Years of expertise in Customer Experience

120+

clients from all sectors: B2B and B2C

350+

completed missions

... and sectors

An Issue, a Solution!

We offer comprehensive expertise in Customer Experience and Relationship Management to satisfy all your requirements

Assessing and transforming organizations to ensure sustainable customer and employee satisfaction.

Definition of Customer Relationship Strategies

We help companies position themselves in the market and challenge their organization to strengthen their position and differentiation in a competitive environment.

Design of Customer and Employee Journeys

Our expertise allows us to optimize the end-to-end customer journey. We intervene in omni-channel customer journeys to re-enchant the experience.

Innovation of Experiences

We help companies develop innovative approaches and in so doing provide their customers with extraordinary experiences.

Transformation of organizations

We help companies to re-examine the market and the expectations of their customers. We identify and give theme the keys to succeed these changes and implement them smoothly.