Customer Experience Transformation

In a consumer society where price and product tend to be aligned and standardized, the third differentiating factor becomes the essential issue for companies: the Customer Journey.

Why invest in Customer Experience?

Companies face increasingly demanding consumers in terms of service. Customers can be lost at any time and prospects are difficult to conquer. Extens Consulting supports the human and digital transformation of organizations to unite all stakeholders around the customer and meet the challenge of service.

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Our areas of expertise in Customer Relationship

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Design of customer journeys

Our expertise allows us to optimize the end-to-end customer journey. We intervene in omni-channel customer journeys to re-enchant the experience.

Definition of Customer Relationship Strategies

We help companies position themselves in the market and challenge their organization to strengthen their position and differentiation in a competitive environment.

Transformation of organizations

We help companies to re-examine the market and the expectations of their customers. We identify and give theme the keys to succeed these changes and implement them smoothly.

Innovation of experiences

We help companies develop innovative approaches and in so doing provide their customers with extraordinary experiences.

20 years

of expertise in customer relationship

70 customers

in all sectors, B2B & B2C

141 missions

carried out since 2014

21 countries

concerned all around the world

We address all sectors

Financial Services and Insurances

Energy

Industry

Hospitality and Tourism Leisure

Supply chain

E-commerce Retail and Consumer Goods

Telecom

They trust us

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You have a question?

Looking for a market information? Want to meet us? In need of a consulting quote? Let’s talk about it together!

You have a question?

Looking for a market information? Want to meet us? In need of a consulting quote? Let’s talk about it together!