Customer Experience Transformation
In a consumer society where price and product tend to be aligned and standardized, the third differentiating factor becomes the essential issue for companies: the Customer Journey.
Why invest in Customer Experience?
Our areas of expertise in Customer Relationship
Design of customer journeys
Our expertise allows us to optimize the end-to-end customer journey. We intervene in omni-channel customer journeys to re-enchant the experience.
Definition of Customer Relationship Strategies
We help companies position themselves in the market and challenge their organization to strengthen their position and differentiation in a competitive environment.
Transformation of organizations
We help companies to re-examine the market and the expectations of their customers. We identify and give theme the keys to succeed these changes and implement them smoothly.
Innovation of experiences
We help companies develop innovative approaches and in so doing provide their customers with extraordinary experiences.
20 years
of expertise in customer relationship
70 customers
in all sectors, B2B & B2C
141 missions
carried out since 2014
21 countries
concerned all around the world
We address all sectors
Financial Services and Insurances
Energy
Industry
Hospitality and Tourism Leisure
Supply chain
E-commerce Retail and Consumer Goods
Telecom
They trust us
You have a question?
- contact@extens-consulting.com
- +33 (0)1 43 87 64 14
