Customer Experience Transformation

In a consumer society where price and product tend to be aligned and standardized, the third differentiating factor becomes the essential issue for companies: the Customer Journey.

Questions?
COVID MESSAGE

Why invest in Customer Experience?

Companies face increasingly demanding consumers in terms of service. Customers can be lost at any time and prospects are difficult to conquer. Extens Consulting supports the human and digital transformation of organizations to unite all stakeholders around the customer and meet the challenge of service.
Learn More about Extens

Discover our YouTube creations

Youtube
B2B2C Definition - Extens Consulting YouTube Thumbnail
Customer Journey Definition - Extens Consulting YouTube Thumbnail

Follow us on LinkedIn

Linkedin

Our areas of expertise in Customer Relationship

design-parcours-clients

Design of customer journeys

Our expertise allows us to optimize the end-to-end customer journey. We intervene in omni-channel customer journeys to re-enchant the experience.

Definition of Customer Relationship Strategies

We help companies position themselves in the market and challenge their organization to strengthen their position and differentiation in a competitive environment.

Transformation of organizations

We help companies to re-examine the market and the expectations of their customers. We identify and give theme the keys to succeed these changes and implement them smoothly.

Innovation of experiences

We help companies develop innovative approaches and in so doing provide their customers with extraordinary experiences.

20 years

of expertise in customer relationship

70 customers

in all sectors, B2B & B2C

141 missions

carried out since 2014

21 countries

concerned all around the world

We address all sectors

Financial Services and Insurances

Energy

Industry

Hospitality and Tourism Leisure

Supply chain

E-commerce Retail and Consumer Goods

Telecom

They trust us

“Extens Consulting’s actions allowed APT (average processing time) to be reduced by 9%, which was our target. ​This is all the more a success as this first result improves Customer Satisfaction once ownership by advisors has been achieved. During 8 weeks, Extens has showed a complete transparency. Its team helped us bring sense, fluidize the Customer Journey and the Customer Experience we propose.”
EDFContract Manager
EDF
“We follow Extens’ evolution and read the White Paper of Extens: “Forget effort, choose ease”. I found this insight very helpful and trendy. Easiness is an innovative topic and a new concept. This notion “ease” applies to customers, as well as to employees. It’s a magic formula! The qualification and identification process of our needs were carried out by Emmanuel Richard and his teams. It opened our eyes.”
SVZASSOCIATE ATTORNEY SVZ LEGAL OFFICE
SVZ
“Our specifications were so complex, however Extens’ approach and the senior consultants’ team met all our prerequisites and expectations. Extens identified our needs very quickly […] and offered a really innovative customer relationship framework […]. We wish that everyone could go through changes accompanied by such a systemic approach.”
Royal Air MarocMARKETING DIRECTOR
Royal Air Maroc
“Our Ambition is to reach Service Excellence. In order to do so, Extens Consulting supported us on the operational choices we needed to make. Since the start of our partnership, we have observed a real awareness of the way to achieve Excellence, especially on the front office. On the other hand, a real impulse and an abundance of ideas and projects that bring value to our customers.”
Veolia EauCUSTOMER RELATIONSHIP DIRECTOR
Veolia Eau
“We needed an expert in Customer Relationship and Customer Journey to provide out-of-the-box thinking and to support us through the change.​ Agile, responsive and proactive… the Extens Consulting team met this challenge.”
La RedouteCUSTOMER RELATIONSHIP CHIEF OFFICER
La Redoute
Previous
Next

Discover

Our white papers

Download
Download

You have a question?

Looking for a market information? Want to meet us? In need of a consulting quote? Let’s talk about it together!
Facebook Twitter Youtube Linkedin
  • contact@extens-consulting.com
  • +33 (0)1 43 87 64 14​

You have a question?

Looking for a market information? Want to meet us? In need of a consulting quote? Let’s talk about it together!