myExtens, your CX SaaS platform

We have expert guides on the topics of Experience and Customer Relationship at your disposal. We capture knowledge and discover our business convictions to feed daily in your actions.

We conduct studies throughout the year to help you identify and decipher market trends and trends to extract insights.

You want a study on a problem or a specific sector of activity? With MyExtens, we carry out tailor-made studies to assist you in your challenges.

In order to enable you to design and manage a successful customer and collaborator experience, we put method sheets used by our expert consultants. Example of cards:

• Build a customer journey,

• Deploy an NPS measurement,

• Deploy a collaborative customer facility measure (C2ES),

• Animate a creativity workshop on customer experience,

• Write a specification for the acquisition of a Customer Relationship solution,

• Conduct a Flash Audit on a contact center,

• Realize a mystery shopper campaign,

• Drive a competitive flash benchmark

With our experience, we have built tools and methods of rendering what we offer to structure your projects and facilitate project management and collaborative work. Example of cards:

• Roadmap

• Action plan

• Blueprint

• Persona sheet

• Diagnostic Radar

• Business Intelligence Decision Maker / Business Effort

· Facility Evaluation Sheet

Take inspiration from the missions we have already carried out to discover the best practices of the market on sectors of activities which correspond to you and which will only enrich your projects.

Examples of success stories:

· Diagnosis of CRM tools (CRM, CIM, KM)

· Audit of the Customer Relationship (internal and outsourcer)

· Optimize operational and commercial performance

· Optimization of customer complaint processing

· Ensure continuity of experience on omni-channel routes

· Diagnosis and improvement of customer journeys

· Customer Voice Analysis

· Measure the customer experience

· Operational Decline of Customer Experience

Online tests to compare knowledge with our specially developed topics for different positions in the field of Customer Relationship.

Test examples:

· Evaluate the Facility in your customer journey

· Do you comply with the General Rules for the Protection of Personal Data?

· Do you know the fundamentals of the customer experience?

Your personal space allows you to ask all your questions about Customer Services, Customer Relationship, Customer Experience … Follow the progress of their treatment in real time. You then have the opportunity to react on the quality of the answers provided via a continuous satisfaction survey.

Deepen the expertise of your employees using methodological kits. We build these kits so that they can be used independently. You will find the following points:

– The project methodology (actions carried out and deliverables being produced, …)

– Our recommendations to lead the project: the point of attention to be monitored and good practices to deploy

– The planning and sequencing of construction sites including an assessment of the load

– The keys to good project management

Examples of a methodological kit:

• Build a customer journey,

• Deploy an NPS measurement,

• Deploy a collaborating customer facility measure (C2ES),

• Animate a creativity workshop on the customer experience,

• Write a specification for the acquisition of a Customer Relationship solution,

• Conduct a Flash Audit on a contact center,

• Realize a mystery shopper campaign,

· Drive a competitive flash benchmark

Access a consultant by live-chat, phone or skype. Only on making appointments

Access to an expert consultant of your business problems and your sector of activity. Exchange possible by live-chat, phone or skype. Only on making appointments.