Forget effort, choose ease


Discover our White Paper

The data and quotes gathered during the process have fuelled our belief in the following: From Effort to “Ease”, there is but one step and yet, it changes everything. Yes, reaching Excellence in quality of service can be achieved by monitoring the “Ease” of Customers and the Employees who serve them.

The findings presented in this White Paper are the outputs of extensive research as well as tests that were supplemented by an online survey and interviews conducted amongst numerous Brands (to be warmly thanked here for their time and precious inputs).

Content of the White Paper

  • When Effort becomes Ease
  • Opting for Ease
  • The 6 dimensions of Ease
  • One journey, different behaviors
  • Employees and customers, joint producers of the same service
  • Measuring experience along journeys
  • How the Customer Employee Easy Score (C2ES) benefits Customer Relationship

How to obtain our White Paper about Ease?

1/ Fill in the form below

2/ Click on « Download »

3/ Receive immediately the white paper by e-mail

*Mandatory fields – The collection of the requested information is necessary to process your request and will allow you to receive the requested document. The information provided is for the exclusive use of Extens Consulting and will not be disclosed to third parties.