What is it ?
C2ES, for “Customer Employee Easy Score”, is a measurement indicator developed by Extens Consulting. The C2ES measures the ease and the aptitude of the customers and collaborators on the customer journeys, according to 6 axes: navigation, comprehension, relational, physical, time and finance.
What is it used for?
C2ES reveals the level of ease experienced by its customers and employees at different key moments of their career. This indicator gives the opportunity to improve the service continuously and catch up with an unsatisfied customer.