Extens-ConsultingExtens-ConsultingExtens-ConsultingExtens-Consulting
  • Our company
    • Our company
    • Our values
    • Customer testimonials
    • Our partner associations
    • Our White Papers
  • Our expertise
    • Define Customer Relationship Strategy
    • Design of Customer and Employee Journey
    • Innovation of Experiences
    • Transformation of Organizations
  • Our innovations
  • MyExtens
  • Blog
  • Contact us
    • Contact us
    • Join us
  • Français
  • Deutsch
  • Italiano

C2ES
definition

What is it ?

C2ES, for “Customer Employee Easy Score”, is a measurement indicator developed by Extens Consulting. The C2ES measures the ease and the aptitude of the customers and collaborators on the customer journeys, according to 6 axes: navigation, comprehension, relational, physical, time and finance.

What is it used for?

C2ES reveals the level of ease experienced by its customers and employees at different key moments of their career. This indicator gives the opportunity to improve the service continuously and catch up with an unsatisfied customer.

Back to other definition
Facebook
Twitter
Youtube
Linkedin
  • contact@extens-consulting.com
  • +33 (0)1 43 87 64 14​
  • 1 rue de Stockholm
    75008 Paris / FRANCE

  • Legal Notices
Copyright 2021 | Extens team | All Rights Reserved
  • Our company
    • Our company
    • Our values
    • Customer testimonials
    • Our partner associations
    • Our White Papers
  • Our expertise
    • Define Customer Relationship Strategy
    • Design of Customer and Employee Journey
    • Innovation of Experiences
    • Transformation of Organizations
  • Our innovations
  • MyExtens
  • Blog
  • Contact us
    • Contact us
    • Join us
  • Français
  • Deutsch
  • Italiano
Extens-Consulting