Customer Effort Strategy Builder Webinar
Tue, October 12, 2021, 12:30 pm – 1:15 pm ET – Free Webinar
Extens Consulting invites you to learn about the next step in Customer Engagement at the launch party to introduce the new book “It’s Hard to be Easy”.
All attendees will be registered to win a free copy of It’s Hard to be Easy.
Live Book Launch Party for
It's Hard to be Easy
Book Unveiling to be followed by a 30-minute intensive webinar on customer effort and experience strategy for BtoB or BtoC companies.
Meet the author, enjoy a rapid learning session with extended Q & A.
Meet the author, Diane Serbin Hopkins
Diane is a nationally known speaker and consultant on market communications and Senior Leader of the customer experience strategy, innovation culture and Extens Healthcare Practice.
She is a Certified Experience Economy Expert and author of Unleashing the Chief Moment Officers and Co-Author of Advice from a Patient.
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