Customer Effort Strategy Builder Webinar

Tue, October 12, 2021, 12:30 pm – 1:15 pm ET – Free Webinar

Extens Consulting invites you to learn about the next step in Customer Engagement at the launch party to introduce the new book “It’s Hard to be Easy”.

All attendees will be registered to win a free copy of It’s Hard to be Easy.

Our Keynote

Diane Serbin Hopkins
Senior Leader of the Extens Healthcare Practice

Hosted By

Our Keynote

Diane Serbin Hopkins
Senior Leader of the Extens Healthcare Practice

Live Book Launch Party for

It's Hard to be Easy

Book Unveiling to be followed by a 30-minute intensive webinar on customer effort and experience strategy for BtoB or BtoC companies.

Meet the author, enjoy a rapid learning session with extended Q & A.

Meet the author, Diane Serbin Hopkins

Diane is a nationally known speaker and consultant on market communications and Senior Leader of the customer experience strategy, innovation culture and Extens Healthcare Practice.

She is a Certified Experience Economy Expert and author of Unleashing the Chief Moment Officers and Co-Author of Advice from a Patient.

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