Change management consulting compagny

Our consultants, working as in a change management consulting company, intervene to ensure the operational responsability of a customer Relationship department and initiate and manage the transformation of your operations. Transition management is the assurance for you to benefit from an expertise and a fresh look at operations to quickly identify solutions and implement them.

Our transition managers intervene in various contexts like :

  • The transformation of a Customer Relationship department
  • The creation of a Customer Service
  • The prolonged absence or the fast departure of a manager

The added value of Extens Consulting compared to a classic change management consulting company

We benefit from a large network of experienced CRM managers, allowing us to be extremely responsive. Our transition managers have a great deal of operational expertise. They are versatile, able to adapt to different working environments and decision-makers.

Diagnosis of operations

At first, the manager carries out a diagnosis of your operations. He then establishes with you an action plan to engage employees and align the quality of service delivered with your ambition.

Project direction

In addition, Extens Consulting provides Project Management to support the transformation plan and, if necessary, mobilize additional expertise to accelerate change management.

Transfer and balance sheet

At the end of the mission, we ensure a handover with the new director recruited, and draw up a balance sheet, as part of a process of continuous improvement.​

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