Stand out from the competition and keep customers in the long run are ongoing challenges for brands. The new practice in this era is to offer consumers to practice “experiences”. But is it really the right answer for all businesses? Read the article on LinkedInRead more
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The Customer Experience consulting firm, Extens Consulting, has two new tools to support its clients. The goal is to delve deeper in giving clients a better visibility on the investments being made to improve their customer experience. Until now, no virtual reality (VR) customer experience simulation tool or customer culture measurement tool for real timeRead more
What are the best customer experience ideas of 2018? Through this hand-out of inspiration, discover some good practices from all sectors to re-enchant the customer experience. Download it for free! Download for free Inside, you will get… Customer experience ideas in the sector of financial services & insurances Customer experience ideas in the sector ofRead more
