GDPR

New White Paper! “GDPR: a unique opportunity to reinvent your customer relationships”

The General Data Protection Regulation (GDPR) will take effect in May 2018. Extens Consulting invites you to discover its new white paper on GDPR. Discover what GDPR is about and its impact on customer experience. Discover the new Extens Consulting White Paper “GDPR: a unique opportunity to reinvent your customer relationships”. This white paper is …

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Extens Consulting at the “2018 Stratégie Clients” show: 5 reasons to come

The Stratégie Clients show is the unmissable event for customer relationship professionals and call centers. Latest innovations, presence of major players in the sector and exchanges on trends... An event not to be missed, Extens Consulting will participate from 10 to 12 April 2018 in Paris. What is the Stratégie Clients show about? Since 2007, …

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Emmanuel Richard Extens Consulting

Emmanuel Richard’s interview on Customer Centered Service

Developing an omnichannel strategy in the field of Customer Experience is quickly becoming the new norm. Companies are faced with the considerable challenge of having to deliver seamless service, regardless of how or when they are contacted. Emmanuel Richard, Director and founder of Extens Consulting, introduces us to the key concepts that define the Spirit …

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Désirée-Pels-Extens-Consulting-Mystery Shopping

How to use Mystery Shopping to enhance the customer and employee journey?

Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer journeys. Désirée Pels, Senior Consultant and expert in retail, tells us more about it. Why introducing Mystery Shopping as a new offer? Mystery Shopping will be an additional asset in our portfolio of expertise. With our knowhow in …

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Quizz-GDPR-Extens-Consulting

Ready for GDPR? Test your knowledge with our quizz

The GDPR (General Data Protection Regulation) will soon come into effect... But what is it really about? Are you prepared? It's the perfect time to test your knowledge before the release of our White paper on GDPR and Customer Relationship. Chargement en cours... [button size="medium_rd_bt" use_icon="yes" t_color="#ffffff" b_color="#f18626" b_hover_color="#ea7c23" radius="5" url="https://www.extens-consulting.com/en/new-white-paper-gdpr/" target="yes" position="ta_center" icon="wb-download"]Download the …

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Parcours Client

Customer experience : how to improve customer journeys?

Today, products and prices are no longer enough to make a difference on the market. Customer experience is key for brands to secure their position and appeal to new customers. And the quality of this experience depends on the customer journey, begging the questions: How do you design the best customer journey possible? And based …

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