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It’s important to remember that the clinical aspects of healthcare are wrapped in an experience. Medical professionals have to understand that the overall experience for patients and their families can even have an impact on the medical outcome. Applying experience design methods is essential for excellent overall patient experiences.

Is there like a definition of patient centricity?

What are some of the most common ways healthcare providers demonstrate they’ve forgotten patients should be the center of decision-making?

Can you give us another example?

What is the main difference between patient’s centricity and regular customers centricity?

What are the first steps if a health system wants to improve it’s patient experience strategy and performance?

Are you optimistic about outcome of patient centricity? Do you think that the trend is positive?

How can health systems support their staff to be better caregivers?

What do you see as the key to exceptional patient experiences?

Let’s meet right away Diane Stover-Hopkins, our Senior Leader for Healthcare Practice.