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If you really want to provide a great patient experience, we must move from individual initiative to collective initiative. And who better than the people in charge, the leaders, to be able to get all the medical staff on board in the culture of service to patients. How should leaders combine their efforts with the […]

https://vimeo.com/684563344?share=copy It’s important to remember that the clinical aspects of healthcare are wrapped in an experience. Medical professionals have to understand that the overall experience for patients and their families can even have an impact on the medical outcome. Applying experience design methods is essential for excellent overall patient experiences. Is there like a definition

It is through the encounter with Diane Hopkins who is an expert in the economy of health that we decided together to develop support for healthcare providers to strengthen their patient experience strategies so that they can excel in the customer care economy. How do you see Extens Consulting supporting healthcare providers? What can you

https://vimeo.com/680790674 Unlike european countries, healthcare in the us has private and public offerings and it’s consumer driven. And, as a result providers must attract and retain patients through exceptional quality of care and exceptional overall experiences. How does an enhanced patient experience strategy enhance the cost of care and patient compliance with physician recommendations? What

The rules of the game in the field of health care are changing! Until recently the clinical aspects of hospital care received most attention. Now the entire patient experience has been shown to impact quality of care and patient satisfaction is a key priority for physicians and hospitals. Why has patient experience become a high

https://vimeo.com/680790537?share=copy Today we are witnessing a new revolution, precisely, the customer experience revolution after the industrial revolution, the digital revolution.Welcome in the Customer Experience Economy ! Let’s meet right away Diane Stover-Hopkins, our Senior Leader for Healthcare Practice. What opened your eyes to the fact that healthcare was ready for new approaches to improve care?