As of May 2018, a new regulation based on the protection of personal data will take effect. This will have a big impact on marketing and customer relationship projects. Beyond that, it is a moreRead more

The Acticall-Sitel group, alongside Extens Consulting, launches the Experience Lab, a one-day collaborative innovation workshop around customer experience. This moment of sharing brings together various collaborators of a company and experts from Acticall-Sitel and itsRead more

Today, products and prices are no longer enough to make a difference on the market. Customer experience is key for brands to secure their position and appeal to new customers. And the quality of thisRead more

2018 is approaching fast, and with it the day when Europe’s new General Data Protection Regulation, more commonly known as GDPR, becomes effective: May 25th. Less than six months away, the enforcement of this regulationRead more

The New Year has already arrived, meaning that there are fewer than four months until the General Data Protection Regulations (GDPR) – a set of laws that put ease of access, ease of understanding andRead more

Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer journeys. Désirée Pels, Senior Consultant and expert in retail, tells us more about it. Why introducing Mystery ShoppingRead more

Developing an omnichannel strategy in the field of Customer Experience is quickly becoming the new norm. Companies are faced with the considerable challenge of having to deliver seamless service, regardless of how or when theyRead more

The Stratégie Clients show is the unmissable event for customer relationship professionals and call centers. Latest innovations, presence of major players in the sector and exchanges on trends… An event not to be missed, ExtensRead more