Customer Journey

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Customer Journey in Virtual Reality & Measurement of the Customer Culture in Real Time

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The Customer Experience consulting firm, Extens Consulting, has two new tools to support its clients. The goal is to delve deeper in giving clients a better visibility on the investments being made to improve their customer experience.   Until now, no virtual reality (VR) customer experience simulation tool or customer culture measurement tool for real […]

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How to use Mystery Shopping to enhance the customer and employee journey?

Leave a Comment / Customer Experience, Employee Experience

Extens Consulting, specialized in Customer Experience, is proud to launch its innovative offer around mystery shopping and customer journeys. Désirée Pels, Senior Consultant and expert in retail, tells us more about it. Why introducing Mystery Shopping as a new offer? Mystery Shopping will be an additional asset in our portfolio of expertise. With our knowhow in

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